1. Introduction

DocFlow ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document conversion service.

2. Information We Collect

We collect the following types of information:

• Files and Documents: When you upload files for conversion, we temporarily store them on our servers to process your request.
• Usage Data: We collect information about how you use DocFlow, including features accessed and conversion types performed.
• Device Information: We collect information about your device, browser type, IP address, and operating system.
• Telegram Data: If you access DocFlow through Telegram, we receive basic user information provided by Telegram.

3. How We Use Your Information

We use the information we collect for:

• Providing and improving our document conversion services
• Processing and completing document conversions
• Analyzing usage patterns to enhance user experience
• Detecting and preventing fraud or security issues
• Sending service-related announcements and updates
• Complying with legal obligations

4. Data Storage and Security

Your uploaded documents are temporarily stored on our secure servers solely for processing purposes. We implement industry-standard security measures including:

• Encryption of data in transit (HTTPS/TLS)
• Secure server infrastructure with regular backups
• Access controls and authentication mechanisms
• Regular security audits and updates

Temporary files are automatically deleted after processing completion and within 24 hours maximum.

5. Data Retention

We retain your personal data only for as long as necessary to provide our services and comply with legal obligations. Processed documents are deleted within 24 hours. Usage analytics may be retained for up to 90 days for service improvement purposes.

6. Third-Party Services

DocFlow may use third-party services including:

• Telegram Bot API for service delivery
• Analytics providers for service improvement
• Cloud hosting providers for data storage

These third parties are contractually obligated to use your data only as necessary to provide services to DocFlow.

7. Your Rights

Depending on your location, you may have the following rights:

• Right to access your personal data
• Right to request correction of inaccurate data
• Right to request deletion of your data
• Right to restrict processing of your data
• Right to data portability
• Right to withdraw consent at any time

To exercise these rights, please contact us at the email address provided below.

8. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: [email protected]
• Website: https://docflow.qzz.io